What To Expect
Risk management isn't usually viewed as an element of customer service, but the two topics are more intertwined than one might think. To show how they're connected, this next webinar will combine standards and expectations from Granite Insurance, a respected broker, with practical actionable steps and best practices from seasoned operations consultancy Rise Above. What type of service should you deliver? This session will help answer that question and covers:
- Why risk mitigation and response is actually customer service
- How to assess risk, how to prepare for and respond to incidents
- How to document and manage incidents
This session is intended for anyone who deals with incident response, including managers, instructors, and front desk team.
This 1.25hr webinar was presented by Gavin Heverly of Rise Above Consulting with Ben Todd and PJ Hennessey of Granite Insurance.
The recording is available to CBJ members at the Biz level ($150/year) or higher. Access is now integrated into our website - if you are logged in, you can watch any of the recordings here:
Climbing Gym Management Series on CBJ
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You can also purchase this individual webinar for $59 above.
